{"id":2304,"date":"2024-09-22T21:26:00","date_gmt":"2024-09-23T01:26:00","guid":{"rendered":"https:\/\/patricklesage.ca\/portfolio\/?p=2304"},"modified":"2024-09-27T21:42:47","modified_gmt":"2024-09-28T01:42:47","slug":"gsts","status":"publish","type":"post","link":"https:\/\/patricklesage.ca\/portfolio\/gsts\/","title":{"rendered":"Global Spatial Technology Solutions (GSTS)"},"content":{"rendered":"\n
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GSTS\u2019 OCIANA\u2122 platform integrates AI and ML for maritime intelligence, providing Navy, Coast Guard, and commercial fleets with predictive analytics. <\/pre>\n\n\n\n
As a Senior Product Designer, I led digital transformation efforts that significantly improved operational efficiency and user satisfaction.<\/pre>\n\n\n\n
<\/div>\n\n\n\n
\"Ociana<\/figure>\n\n\n\n
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\"Navy
Naval control room<\/figcaption><\/figure>\n<\/div>\n\n\n\n
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\"Marine
Marine operations center<\/figcaption><\/figure>\n<\/div>\n\n\n\n
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\"Port
Port Authority control office<\/figcaption><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Problem<\/h2>\n\n\n\n
The maritime industry faced challenges with operational inefficiency, regulatory compliance, and multi-stakeholder collaboration due to the lack of real-time, reliable analytics. OCIANA\u2122 needed to simplify the user experience while meeting decarbonization goals and enhancing data insights.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Solution<\/h2>\n\n\n\n
Led a cross-functional team in developing user-centered solutions, prioritizing key features that reduced job completion times by 50% and increased data accuracy by 30%. This involved service blueprinting, design system implementation, and incorporating feedback through iterative design sprints and user testing.<\/p>\n\n\n\n
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  • Co-created wireframes, prototypes, and flow diagrams through workshops with stakeholders, leading to faster design iterations.<\/li>\n\n\n\n
  • Introduced collaborative tools like file directories and search functionalities that greatly enhanced navigation and task completion.<\/li>\n<\/ul>\n<\/div>\n\n\n\n
    \n
    \"Screenshot
    OCIANA’s Terminal Optimiser<\/figcaption><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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    Results<\/h2>\n\n\n\n
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    Task completion times:<\/strong> <\/h2>\n\n\n\n
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    • Reduced by 25% to 50%.<\/li>\n<\/ul>\n<\/div>\n\n\n\n
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      User errors:<\/strong> <\/h2>\n\n\n\n
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      • Reduced to 0%.<\/li>\n<\/ul>\n<\/div>\n\n\n\n
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        Customer satisfaction:<\/strong> <\/h2>\n\n\n\n
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        • Reached 100%.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n
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          Predictive data accuracy:<\/strong> <\/h2>\n\n\n\n
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          • Improved by 30%.<\/li>\n<\/ul>\n<\/div>\n\n\n\n
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            Iteration speed:<\/strong> <\/h2>\n\n\n\n
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            • Increased by 50% through the use of high-fidelity prototypes and data-driven testing.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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              Team<\/h2>\n\n\n\n
              Collaborated with the CTO, Product Director, Operations Director, and marketing and development teams. This partnership strengthened customer experience understanding and aligned marketing and software efforts across the organization. <\/p>\n\n\n\n
              Additional coordination with the GSTS Consortium included stakeholders like the Canadian Border Service Agency and the Royal Canadian Navy.<\/p>\n\n\n\n
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              \"Canada<\/figure>\n<\/div>\n\n\n\n
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              \"Greatlakes<\/figure>\n<\/div>\n\n\n\n
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              \"Laurentian<\/figure>\n<\/div>\n\n\n\n
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              \"Port<\/figure>\n<\/div>\n\n\n\n
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              \"Port<\/figure>\n<\/div>\n\n\n\n
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              \"Royal<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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              My Role<\/h2>\n\n\n\n
              As Senior Product Designer, I led design thinking workshops, developed service blueprints, and prioritized user stories for AI-driven software. I facilitated communication between teams to ensure design coherence and brand consistency across multiple projects, including legacy systems, new applications, and marketing efforts.<\/p>\n<\/div>\n\n\n\n
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              \"Design<\/figure>\n<\/div>\n\n\n\n
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              \"Design<\/figure>\n<\/div>\n\n\n\n
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              \"UX<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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              Process<\/strong><\/h2>\n\n\n\n
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              User Research:<\/strong> <\/h3>\n\n\n\n
              Conducted in-depth interviews and contextual observations in environments such as ships and control rooms.<\/p>\n<\/div>\n\n\n\n
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              \"Service<\/figure>\n\n\n\n
              \"User<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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              Workshops:<\/strong> <\/h3>\n\n\n\n
              Facilitated co-creation sessions to align stakeholders, using tools like Miro, Adobe XD, and Microsoft Teams.<\/p>\n<\/div>\n\n\n\n
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              \"flow<\/figure>\n\n\n\n
              \"wireframes<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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              Prototyping & Testing:<\/strong> <\/h3>\n\n\n\n
              Delivered fast prototypes, validated designs in a UAT environment, and benchmarked usability through metrics like task completion speed and satisfaction ratings.<\/p>\n<\/div>\n\n\n\n
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              \"color<\/figure>\n\n\n\n
              \"color<\/figure>\n\n\n\n
              \"color<\/figure>\n<\/div>\n<\/div>\n\n\n\n
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              \"Filter<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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              Agile Implementation:<\/strong> <\/h3>\n\n\n\n
              Managed 2-week sprints and collaborated with engineers and developers using Gitlab, ensuring that user stories were implemented efficiently.<\/p>\n<\/div>\n\n\n\n
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              \"color<\/figure>\n<\/div>\n<\/div>\n\n\n\n
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              \"typographic<\/figure>\n<\/div>\n\n\n\n
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              \"spacing<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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              Continuous Improvement:<\/strong> <\/h3>\n\n\n\n
              Adjusted designs based on feedback from usability studies, improving key user interactions like file management and filter settings.<\/p>\n<\/div>\n\n\n\n
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              \"Berth<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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              Conclusion<\/h2>\n\n\n\n
              The collaborative, user-centered approach resulted in significant improvements across OCIANA\u2122, aligning product features with business and user needs. <\/p>\n\n\n\n
              The success of this project solidified GSTS\u2019s competitive edge in the maritime industry, with 100% client approval for new and updated features, faster task completion, and enhanced confidence in data accuracy.<\/p>\n\n\n\n
              <\/div>\n\n\n\n
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              \n
              \"OCIANA
              OCIANA Risk Manager<\/figcaption><\/figure>\n<\/div>\n\n\n\n
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              \"GSTS
              OCIANA Port Optimiser<\/figcaption><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
              <\/div>\n\n\n\n
              \n
              \"GSTS<\/figure>\n\n\n\n
              \"GSTS<\/figure>\n\n\n\n
              \"GSTS<\/figure>\n\n\n\n
              \"GSTS<\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
              Transforming Maritime Intelligence through UX and AI-Driven Insights.<\/p>\n","protected":false},"author":1,"featured_media":2308,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2304","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/patricklesage.ca\/portfolio\/wp-json\/wp\/v2\/posts\/2304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/patricklesage.ca\/portfolio\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/patricklesage.ca\/portfolio\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/patricklesage.ca\/portfolio\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/patricklesage.ca\/portfolio\/wp-json\/wp\/v2\/comments?post=2304"}],"version-history":[{"count":2,"href":"https:\/\/patricklesage.ca\/portfolio\/wp-json\/wp\/v2\/posts\/2304\/revisions"}],"predecessor-version":[{"id":2842,"href":"https:\/\/patricklesage.ca\/portfolio\/wp-json\/wp\/v2\/posts\/2304\/revisions\/2842"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/patricklesage.ca\/portfolio\/wp-json\/wp\/v2\/media\/2308"}],"wp:attachment":[{"href":"https:\/\/patricklesage.ca\/portfolio\/wp-json\/wp\/v2\/media?parent=2304"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/patricklesage.ca\/portfolio\/wp-json\/wp\/v2\/categories?post=2304"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/patricklesage.ca\/portfolio\/wp-json\/wp\/v2\/tags?post=2304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}